Senator Windows - uPVC Windows & Doors Customer Care | Senator Windows Northern Ireland
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CUSTOMER CARE

At Senator Windows we strive to provide you with the highest quality products and services.  Please contact us with any queries or comments on 028 8224319 or email michael.duddy@senatorwindowsni.co.uk

Window & Door Maintenance

TAKING CARE OF YOUR  WINDOWS AND DOORS

General Maintenance

This information is designed to help you take care of your Senator Windows and doors.

• It is advisable to carry out routine maintenance twice a year, although this may need to be done more frequently in areas of high exposure.
• As a general rule, all parts exposed when the window is closed should be washed down with warm soapy water using a soft cloth, rinsed well and dried thoroughly.
• Avoid ammonia and abrasive cleaning agents, particularly on handles and other
metal fixings.
• Parts exposed when the window or door is open should be simply wiped clean, removing grime from old lubricant, airborne debris and remain of insect life.
• Special attention should be paid to keep the drainage channels free and clear of blockages.

Moving Parts

Moving parts and fixing should be treated as follows.

• A very light application of petroleum jelly or equivalent will keep the locking mechanism in good working order.
• A suitable acid and resin free grease or lubricant should be used in the sliding bars, gears and face plates.
• Maintenance of friction stays is critical and it is important to follow instruction for lubrication and adjustment.
• Check that all fixings are secure and properly

Always

• Regularly clean the window panes and uPVC surrounds with warm soapy water.
• Twice a year wash down the uPVC with warm soapy water, rinse well and wipe dry.

Never 

Do not paint uPVC window frames
Avoid all paste and cream cleaners
Never use any type of bleach, solvent or abrasive.
Door Locking Mechanisms

Locking

To operate the lock insert the key into the cylinder, rotate the handle upwards; turn the key one complete revaluation to activate the deadbolt, which lock the whole mechanism. Release the handle.

Unlocking

Insert the key into cylinder lock and disengage dead bolt by turning one complete revolution. Depress the handle and open the door.

Download Care Sheet

15 Year Guarantee

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Here at Senator all of our products are manufactured to the highest quality standards. All PVC and Aluminium windows and doors made by Senator are covered by our 15 year guarantee, for more information on our guarantee please speak to your dealer.

Customer Survey

We value our customers and your feedback about the service you have received when interacting with us. Please fill out the customer satisfaction survey below to help us improve our service to you. Thank you for taking the time to complete this survey.

TESTIMONIALS

TESTIMONIALS
Patrick Blessing
Had my windows and doors supplied and fitted by Senator Windows very happy with the advice I was given regarding security of windows and doors and different designs of windows I could choose from. Good Experience.
Angela Begley
Senator Windows replaced windows at my house and I am very happy with everything. The fitter was very neat and tidy and Senator Windows provided a fantastic service to me. Would recommend Senator Windows.
John
We are very pleased with the complete end to end job. The quality of your sales service, product and installation was excellent. The installation crew cleaned up each day, and taking into consideration the size of the job, my wife and I were very satisfied with the end result.
Heather Stephens
“Thank you very much for an excellent service and product.”
Liam Noone
Would definitely recommend senator windows, provide an excellent service.
Christy Sinclair
Happy to recommend Senator Windows, they did a great job for us.
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